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Refund

Request a Refund

Effective date: October 7, 2026 · Last updated: October 8, 2026

We want buying on Quyps to be simple and fair. This policy explains when refunds are available. It is part of our Terms of Use. Nothing here limits refund rights you have under the law.

1. Coins and wallet balance

  • Coins (100 coins = $1) and wallet balances are for use on Quyps only. They have no cash value and can't be cashed out, withdrawn or sent to other members. Purchased coins and balances don't expire while your account is open, and there are no inactivity fees.
  • Changed your mind? You can ask for a refund of a coin or wallet purchase within 14 days if none of it has been used. Email [email protected] with your username and the purchase date. Refunds go back to the original payment method.
  • After 14 days, or once any part of a purchase is used, purchases are not refundable, except where the law requires or as described below.
  • Billing mistakes (a double charge, a charge you didn't make, the wrong amount): tell us within 60 days and we will fix it.

2. Gifts

  • 60-second undo. If you send a gift by mistake, tap Undo within 60 seconds and the coins go back to your wallet.
  • After 60 seconds, gifts are final, because the creator has already received their share.
  • Exceptions: if a gift was sent from your account without your permission (for example, your account was hacked), or a technical error took your coins without delivering a gift, email [email protected] within 30 days. We will look into it and may restore your coins.
  • Store credit (such as credit back on gifts and promotional credit) has no cash value and is never refunded as money.

3. Pro membership and business plans

  • Pro plans are paid for a set period, or once for a lifetime plan, and do not renew automatically, so you will never be charged again unless you choose to buy again.
  • Once a Pro period has started it is not refundable, except for billing mistakes, where the law requires, or if we stop offering Pro (then we refund the unused part).

Business plans (Local Pro and Local Pro+) renew automatically until you cancel:

  • Cancel anytime on the Plans page in one click. Cancelling stops the next renewal, and you keep your plan until the end of the period you paid for.
  • First payment: if you're not happy, ask within 7 days of your first plan payment for a full refund.
  • Monthly renewals are not refundable once charged.
  • Yearly renewals: we remind you 30 to 60 days before. If you forgot to cancel, ask within 14 days after the renewal charge and we will refund it in full, as long as you haven't used paid plan features since the renewal.
  • No partial refunds for unused time, except where the law requires or if we stop offering the plan.

4. Ads

  • Ads are paid from your Quyps wallet as they are shown or clicked. Budget that hasn't been spent stays in your wallet when you stop an ad.
  • If we reject your ad before it runs, nothing is charged.
  • Ads removed for breaking our rules are not refunded for views or clicks already delivered.
  • Report suspected invalid clicks or billing problems within 30 days.

Boosts and Ad Manager ads:

  • Ads that never start (rejected in review, or not paid) are never charged, or are refunded in full.
  • Fixed-price boosts are not refundable once they start, unless we stop one by mistake or because of a problem on our side; then we refund the unused days.
  • Pay-for-results ads are only charged for results, up to your limit, and the rest of the card hold is released automatically. If you think a charge includes results that shouldn't count, tell us within 30 days.
  • Ads removed for breaking our rules are not refunded for the time they already ran.

4A. AI video credits

  • Credits included with a business plan reset each month and have no cash value.
  • If an AI video fails, the credit is returned automatically.
  • Extra credits you bought can be refunded within 14 days of purchase if you haven't used them. Used credits are not refundable.

5. Closing an account

  • If you delete your account, unused coins, wallet balance and credit are lost, so please use them or ask for any refund you are owed before deleting.
  • If we close your account for a reason other than breaking our Terms or fraud, we will refund unused purchased wallet balance where the law requires.
  • Accounts closed for fraud, chargeback abuse or serious rule-breaking are not eligible for refunds, except where the law requires.

6. Chargebacks

Please contact us first, because we can usually fix things faster than your bank. If you file a chargeback, we may pause your account's paid features while it is reviewed, and reverse coins, gifts or credit tied to the disputed payment.

7. How to ask for a refund

Email [email protected] with your username, the date and amount, and what happened. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Quyps · [email protected]